El Paso Pain Center understands the concerns of our patients with the current COVID-19 pandemic. For your convenience and safety we now offer Televisits giving you the ability to video conference with your doctor, receive medical care, and be prescribed medication while staying in the comfort of your own home.

What health care services can I receive through televisits?

You can receive many of the services normally provided in the office, but you need to check with your provider to learn exactly which services they offer via televisits.

In the case of a medical emergency, however, you need to seek care at your local urgent care facility or hospital emergency department.

Will insurance pay for televisits?

Some insurance companies cover televisits, while others don’t. Additionally, some states require insurance companies to reimburse at the same rate as they cover for in-person appointments. In most states, Medicaid covers televisits. Call our Eligibility team members to see if your issuance will cover televisits.

As of March 6, 2020, Medicare is paying providers across the United States to provide televisits services due to the COVID-19 crisis. However, this Medicare coverage may be a temporary benefit.

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